No luck raising Kyocera yesterday.  However, I believe I’ll be swapping for a replacement, so that’s a positive.

I’m happy to report I did get a response back from a contact I have a Kyocera.  I’ll be passing along the initial interaction with the level 1 tech support.  Folks intimdated by tech items would be bullied off the phone quickly, and that’s not what buyers want for sure.  It’s also not what companies want if they value future sales.

I’ll be asking further about what’s up with the firmware updates.  But I certainly wouldn’t advise trying one yet.  Maybe that’s still coming along.