Digital RV’s first big network outage
Well, the entire site, DigitalRV.net, our forums, and the blog went down this evening. We’d experienced a smaller outage yesterday, but today was a doosie.
I contacted the hosting provider we used yesterday, and again today. IXWebhosting acknowledged an outage yesterday after I filed a trouble ticket. They did not advise me directly that the site was down, only after I submitted a ticket.
Tonight’s outage was much longer (close to an hour). I contacted their support through a chat client, and they let me know that they were having a gateway issue (networking issues). At the time I contacted them the site had already been down 20 minutes. Fix time was another 20-40 minutes!
If this type of service continues we’ll be looking for a new hosting provider soon. Any favorites would be welcome. Feel free to post a comment on your favorite hosting provider, I’m shopping! 
By the way, at this moment I would not recomend IX Webhosting. We’ll see what their final response is to my latest trouble ticket.
All of the servers seem to go down at one time or another unless you are willing to pay for redundancy. I have been with 1 & 1 for over a year, and, other than one evening that had a 6-hour outage, have been satisfied. They are inexpensive & give you a choice of Unix or MS servers.
Comment on February 22, 2006 @ 2:12 pm
Jon,
Thanks for the information. This has been the first “biggie” with IX. However, they did some “upgrades” the other week, and I’ve noticed inconsistent small outages lately. I used to run my own servers as well, and know it happens. The timing couldn’t be worse though!
The site is getting busy (which is good & fun), and I’m expecting a great deal of traffic in April. I’ll be watching closely over the next few weeks. I’ve also been looking into dedicated server hosting.
Comment on February 22, 2006 @ 2:22 pm